Multi-clinic hospital network · Hyderabad
A healthcare provider consolidated patient communication — appointment reminders, lab-report delivery, and refill nudges — onto one multi-channel platform.
Book DemoThe clinic's front-desk and call-center staff spent significant time on outbound reminder calls and manually delivering lab-report status. Appointment no-shows ate into clinic capacity, and patient follow-up after discharge was inconsistent across locations.
CleverStack consolidated WhatsApp appointment reminders, lab-report delivery, and refill follow-ups into one journey. Confirmations and rescheduling are now automated; only specific patient queries need human intervention. The flow is bilingual — English and Telugu — and writes outcomes back to the booking system.
Patient communication moved from manual reminder calls into automated WhatsApp + SMS journeys. Booking confirmations, lab reports, and refill nudges now run on one platform — clinic staff only step in when something needs human judgment.
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