CRM platform integrator · India
A CRM platform embedded CleverStack telephony APIs into their product so their own enterprise customers can run inbound + outbound voice without building telecom infrastructure.
Book DemoTheir enterprise customers wanted voice as a native CRM feature, but building voice infrastructure meant new compliance work, telecom partnerships, and an entire ops team they didn't have. Every quarter delayed the feature, sales pipeline stalled.
CleverStack's telephony APIs slot directly into their CRM. End customers get click-to-call from any record, IVR-based routing into agent queues, automatic call recording with retention controls, and full call analytics — all without the CRM team touching telecom infrastructure.
We needed enterprise-grade voice without building our own telecom stack. CleverStack's APIs let us ship click-to-call, IVR, and call recording into our CRM as a native feature — and our customers get the same reliability we'd never build ourselves.
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